Customer Service Intern
We are seeking a Customer Service Intern to support our client success team. You will be the first point of contact for our customers, helping to ensure their satisfaction and success with our products.
Requirements
- Excellent verbal and written communication skills
- Strong empathetic and active listening abilities
- Basic familiarity with CRM software is a plus
- Ability to handle stressful situations calmly and professionally
- Detail-oriented with strong organizational skills
About the Role
As a Customer Service Intern, you will learn the ins and outs of client relationship management. You'll handle inquiries, troubleshoot basic issues, and assist in maintaining our CRM database, ensuring a seamless experience for our clients.
What You'll Do
- Respond to customer inquiries via email and chat
- Assist in resolving customer issues and escalating when necessary
- Update and maintain customer records in the CRM
- Gather customer feedback and share it with the product team
- Help create and update support documentation and FAQs
Why Infrawave?
At Infrawave, we believe that great technology is at the heart of exceptional businesses. We foster a creative environment where engineers, designers, and marketers have the freedom to innovate and the support to grow professionally. Join us to work on cutting-edge AI and Web solutions, enjoy a flexible work culture, and be part of a team that's building the future.